Sophistication Sophistication. You want it. You need it. So, how do you get it? How do you project gravitas – that quality of refinement of displaying good taste, wisdom, and subtlety rather than crudeness, stupidity, and vulgarity? Step one – stop worrying about your vocabulary. According to the Flesch–Kincaid test, you’ll be communicating effectively with […]
Trusted Partner Embossed Stamp Of course, you could compete on price, on quality, on service. But in today’s competitive market, you have to move up the value chain. You have to become a trusted partner. What’s the key to building that relationship, so critical for long-term success? You have to connect to your customer’s dream.
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Uncertainty Uncertainty Isn’t an Obstacle. It’s the Environment. I saw a cartoon recently. A group of executives sits around a boardroom table. One says: “Uncertainty makes long-term planning difficult. Let’s stick to ordering lunch.” It made me smile. Then it made me pause. We’ve all been there. Faced with the unknown, we default to the
E is Edge capital On edge. That’s what I hear from clients lately. The winds of change—AI, tariffs, inflation, competition—are picking up from every direction. So how do you adjust your communication in times like these? Start by focusing on your core message. Years ago, I was scuba diving off the coast of Phuket in
Overthinking… You are in a meeting. A colleague makes a point. You want to jump in and add your point. You lean forward. And then you stop – you review what you want to say. You want to make your point just right. And then, just as you’re ready to jump in, the conversation has
