Changing Your Voice Can Make You a Winner, Say the Experts

This article explores how vocal patterns influence professional and personal success, offering advice from various speech experts on how to improve one’s “natural pitch.”
BY KATHLEEN DOHENY — LOS ANGELES TIMES, FEBRUARY 2, 1989

You can drive for success, master the art of office politics and learn how to win friends. But if your voice is too low, too high or too soft, sought-after promotions or personal relationships may still elude you.

That’s the opinion of a number of speech therapists who believe the voice is an overlooked tool, one that can make or break careers as well as relationships.

Though few are born with great voices, speech patterns can be improved, say therapists who have devised a number of strategies to make the task easier. Besides a host of recent books on the topic, there are at-home instruction tapes and vocal coaches who charge from $75 to $300 per hour to help transform sloppy voices into suave ones.

Whether you choose the do-it-yourself route or hire a consultant, experts agree the first step to a better voice is finding your natural pitch.

Los Angeles speech pathologist Morton Cooper believes there may be two pitch levels in every voice: an optimal or natural level and a habitual one.

To find the proper pitch, Cooper recommends an exercise called the instant voice press: “Standing, place your index finger just under your sternum (where your ribs come together). Now press gently with a staccato movement and make sound with the lips closed.” Saying “ummm-hmmm” can help, adds Cooper, author of “Change Your Voice, Change Your Life” (Harper & Row).

Lillian Glass, a Beverly Hills speech pathologist and author of “Talk to Win” (Putnam), recommends a similar exercise: “Take a small breath in, filling up your tummy. Remember to keep your upper chest down. As you exhale say ‘Ah ha’ as though you were agreeing with someone.” Next, “tummy-punch” out the tone, pushing under your breastbone so that a ringing tone—your optimum pitch—comes out.

Proper breathing—from the middle of the chest—is also important, Cooper says. “Most women breathe with the upper chest,” he finds, often from habit. “Their mothers told them ‘Hold in your stomach.’ That may be good for the profile, he adds, but it impairs effective speaking.

Once the basics down, correcting bad habits becomes the issue, say speech therapists, who often differ in their approach. Here are some of their suggestions for correcting problem voices:

Nasal

Don’t think you are? Deborah Ross, a Santa Rosa speech pathologist, suggests this quick test: Touch the sides of your nose when you speak. “If it vibrates, too much air is passing through the nose, causing a nasal quality to your speech,” advises Ross, who has devised a three-part instructional audio tape for home use. (Voice Advantage, 570 Skyview, Suite 2, Santa Rosa, Calif. 95403). Nasal speakers often don’t open their jaws wide enough, adds Glass. Move the voice forward, suggests Cooper. Practice saying ‘right’ or ‘really.’

Nonauthoritative

Voices without authority often lack projection and inflection, experts say. To enhance projection, Glass advises bearing down and out with abdominal muscles and adding inflection. Emphasize adjectives, she adds. Avoid ending strong statements with upward inflection, Ross says, noting “speaking with vocal question marks” is a common mistake made by women.

Too Fast or Too Slow

“Fast talkers convey the image of being nervous,” says Ross, who thinks a too-slow rate is no better. “Slow talkers look and sound a little dull. They’re perceived as having no energy, no initiative.” For some, the real problem may be faulty breathing, says Anett Grant of Executive Speaking in Minneapolis, a voice coach who combines movement exercises with voice training. Slowing body movement will slow speech, she reasons, though one speech pathologist dismissed the idea. In one such exercise, Grant tells clients to wave a scarf slowly in front of them as they talk. “Make a smooth, slow movement,” she advises, “and let your voice follow that movement.”

Glass tells fast-talkers to practice taking in a breath and holding it. While exhaling, say “Hello, how are you?”, drawing out each vowel for about two seconds.

Stammering or Staccato

The more staccato you sound, the more you’ll be distracted and the more people will be anxious with you. Which would you rather listen to, an orchestra or a jackhammer?

“The more staccato you sound, the more you’ll be distracted and the more people will be anxious with you,” Grant believes. It’s an understandable reaction, she says, asking rhetorically: “Which would you rather listen to, an orchestra or a jackhammer?” The same scarf exercise that slows fast-talkers can smooth out “jackhammer” talkers, claims Grant, who also tells clients to think of phrases—not words—as the basic units of speech.

Vocal Problems and Advice

Sources: Morton Cooper, Lillian Glass, Anett Grant, Deborah Ross

Adjusting to New Sound

Changing the voice can be done in a single session with a speech expert, Cooper claims. But changing the image itself may take much longer. Even those with a healthy voice image may need to adjust to a new sound, Cooper finds. Often, they think they’re speaking too loudly or too forcefully, assurances to the contrary.

When seeking professional help, experts recommend asking voice consultants about their training, fees and how many sessions they recommend. Some are trained in speech pathology; others are not. Pathologists should have a Certificate of Clinical Competence from the American Speech-Language-Hearing Assn., an association spokeswoman said.

‘Chemistry’ a Factor

The number of sessions will depend on the problem. But “it also depends on the talent of the therapist, the motivation of the client, and the chemistry between the two people,” says Glass, who generally advises clients to anticipate bi-weekly sessions of four to six months.

Grant, catering to executives who want everything yesterday, puts out-of-town clients through a fast-paced day-and-a-half crash course and follows up several months later. With local executives, she typically consults for six sessions. Her maximum? “Eighteen—but that had to be one of the worst voices I’ve ever heard.”

Even dramatic improvements aren’t likely to provoke dramatic feedback, Grant says: “Don’t expect to hear, ‘Wow, your voice sounds great.’ More often, she finds, co-workers and friends of clients make comments like, “You seem more mellow” or “You seem more confident.”